Privacy Policy
Seed Disability Services Pty Ltd
ABN: 99667072988
NDIS Provider Number: 4053340496
ABN: 99667072988
NDIS Provider Number: 4053340496
1. Purpose of this Policy
Seed Disability Services (“we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of all personal information we collect. This Privacy Policy explains how we collect, store, use, and disclose personal, sensitive, and health information in accordance with:
- Privacy Act 1988 (Cth)
- Australian Privacy Principles (APPs)
- NDIS Act 2013 & NDIS (Quality Indicators) Guidelines 2018
- Aged Care Act 1997 (Cth)
- Health Records and Information Privacy Act 2002 (NSW)
- Other relevant Commonwealth and State legislation
By accessing our services, website, or communicating with us, you consent to the terms outlined in this Privacy Policy.
2. What Personal Information We Collect
We may collect personal information including but not limited to:
General Personal Information
- Full name and contact details
- Date of birth and age
- Residential and mailing address
- Email and phone number
- Emergency contact details
- Gender, cultural identity, language spoken
- Disability, support needs, goals, preferences
- Medicare, DVA, or Concession details (if applicable)
- NDIS number and plan details
- Home Care Package (HCP) details
- Funding information (NDIS, Aged Care, private)
Sensitive & Health Information
- Medical history, diagnoses, allergies, medications
- Clinical reports and assessments
- Behaviour support information
- GP, specialist, and allied health details
- Functional and risk assessments
- OT, nursing or therapy records
- Incident or care notes
- Support needs, mobility, and safety data
Administrative / Service Data
- Service agreements and consent forms
- Shift notes, progress records & case files
- Banking details (if required for billing)
- Invoices, billing and payment history
- Recordings or logs of phone, email, website or SMS communication
Website & Digital Data
- IP address
- Browser/device information
- Website interactions & online forms
- Cookies or tracking pixels (where consented)
3. How We Collect Information
We may collect personal information:
- Directly from you (in person, online, phone, SMS, email, forms)
- From your guardian, plan nominee, family or authorised representative
- From health professionals, support coordinators, or other providers (with consent)
- From government bodies such as NDIS, My Aged Care, Medicare, Centrelink
- From job applications, referral forms, service records, or website submissions
We only collect information that is reasonably necessary for us to deliver services, meet legal obligations, or improve your care experience.
4. Why We Collect Your Information
We collect personal and health information to:
- Provide NDIS, Aged Care, disability and allied health services
- Assess eligibility, needs and goals for services
- Develop personalised care plans and risk management strategies
- Communicate with you, your providers, and your support network
- Meet legal, regulatory and insurance requirements
- Coordinate services with partners (e.g. Trilogy Care, YouCentric Care Group)
- Maintain accurate records for compliance, auditing, and funding claims
- Improve service delivery, quality and safety
We will not use your information for any purpose unrelated to service delivery, unless required or permitted by law.
5. Storage and Security of Your Information
Your information may be stored in:
- Secure digital systems (encrypted cloud platforms)
- NDIS and aged care compliant record management software
- Locked physical files (where applicable)
We use a combination of technical, physical and administrative safeguards including:
- Password-protected systems
- Encrypted devices & secure cloud storage
- Staff confidentiality agreements & training
- Access control & multi-factor authentication
- Secure disposal of inactive records
Under law, health and NDIS records may be retained for 7 to 10 years (or longer if required).
6. Disclosure of Information
We may share personal information with:
- Support workers and staff within Seed Disability Services
- Allied health professionals, nurses, and clinical providers
- NDIS, My Aged Care, NDIA or other funding bodies
- Hospitals, GPs and medical specialists
- Service delivery partners (e.g. Trilogy Care, YouCentric Care Group)
- Legal, auditing, or regulatory authorities (where required)
We will not sell, distribute, or share your personal information for marketing or commercial gain.
We will not share information without your consent unless:
We will not share information without your consent unless:
- We are legally compelled to do so
- It is necessary to prevent serious risk of harm
- It forms part of an investigation, incident, or complaint process
7. Your Rights
Under Australian Privacy Law, you have the right to:
- Access your records at any time (subject to verification)
- Request corrections or updates to inaccurate information
- Withdraw consent for non-essential data collection
- Request deletion of information no longer legally required
- Make a privacy complaint at any time
To lodge a request, email: privacy@seeddisabilityservices.com.au
8. Website, Cookies & Online Data
Our website may collect basic tracking information through cookies for:
- Website analytics
- User experience improvements
- Online forms & submissions
You may disable cookies through your browser settings, however some features may not work as intended.
9. Privacy Complaints & Reporting
If you believe your privacy has been breached, contact our Privacy Officer:
Email: privacy@seeddisabilityservices.com.au Phone: 0493 811 024
If unresolved, you may escalate to:
- OAIC (Office of the Australian Information Commissioner)
- NDIS Quality & Safeguards Commission
- Aged Care Quality & Safety Commission
10. Policy Updates
This Privacy Policy may be updated periodically. The latest version will always be available on our website.
